DirectAI is the analytics and AI engineering arm of DSG (Japan). We embed analytics and AI across mail campaigns, call centers, online applications, and SMS to lift conversions, reduce risk, and accelerate growth.
Predictive models prioritize high-propensity prospects for mail & telemarketing.
Speech analytics auto-flags risk and supports audits.
Real-time prompts and scorecards shorten ramp-up time.
Self-adjusting campaign monitoring system for improved client satisfation.
DirectAI was created to strengthen DSG’s leadership in insurance direct marketing. We fuse advanced analytics with modern AI to make every touchpoint more efficient, personalized, and compliant.
We apply speech analytics and conversation intelligence across our calls to raise quality and protect customers.
Transcribe and analyze calls to detect disclosures, consent, and potential risk phrases; auto-generate evidence for audits.
Personalized scorecards, next-best-action prompts, and targeted micro-lessons to close skill gaps faster.
Scenario detection (e.g., senior customers, cancellations) to trigger mandatory scripts and guidance.
In order to provide a more convenient online application form for elderly people who are unfamiliar with entering information online, we obtained a patent (Patent No. 7319639) for the development of a web application form with a "voice information input" function that utilizes voice recognition AI.
Featured in Hoken Mainichi Shimbun, October 30, 2023
From prospecting to policy issuance, DirectAI supports DSG across mail, call center, online applications, and SMS.
*Average metrics. Exact results vary by campaign and product, and target audience.
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Ready to modernize your insurance direct marketing? Let’s talk about data, models, and real business outcomes.
